CHTA Live: The Resilience Series
CHTA is providing members a newly launched weekly webinar series called “CHTA Live: The Resilience Series”. Webinars on this series provide practical content to support your strategies for recovery; join the interactive discussions and exchange with industry professionals. #CHTALive.
Full webinar presentations and any support materials are available in PDF format via the secured CHTA Membership Portal. Please click the title link to view the recording.
On behalf of the Caribbean Hotel & Tourism Association – we greatly appreciate the interest, participation and engagement we have received from CHTA members and non-members. We invite you to watch prior CHTA Live webinar recordings available below and submit any future topics you are interested in learning to Alexis at alexis@caribbeanhotelandtourism.com.
Sept 24: Rebuilding the Caribbean Focus on Modern Customer Service
Moderator:
- Omar Robinson, General Manager, Round Hill Hotel and Villas
Panelists:
- Paul Collymore, General Manager, The Landings Resort & Spa by Elegant Hotels
- John Quail, Director of Operations, Springboard Caribbean
Sept 17: Building Back Business: Digital Media Strategies in the New Normal
Panelists:
- Bram van Berkel, Field Marketing Director, Amadeus
- Edward Lines, Travel Industry Manager, Google
Sept 10: Safeguarding the Guest Experience with Contactless Technology – Part 2
Please click here to view the video recording.
Panelists:
- Jeff Aguiar, Director of Sales, Intelity
- Tim Butterworth, Commercial Director, Crave Interactive
- Perle Flavien, Director of Operations, Marigot Bay Resort & Marina
- Christus Gill, IT Manager, Marigot Bay Resort & Marina
- Gareth Hughes, Founder & Owner, Crave Interactive
Sept 3: Safeguarding the Guest Experience with Contactless Technology – Part 1
Please click here to view the video recording.
Panelists:
- Perle Flavien, Director of Operations, Marigot Bay Resort & Marina
- Christus Gill, IT Manager, Marigot Bay Resort & Marina
- Renato Matsuda, Regional Director Latin America & Caribbean, ASSA ABLOY Global Solutions
Aug 27: Gauging Consumer Travel Sentiments: Travelzoo’s Caribbean Travel Outlook
Please click here to view the video recording.
Panelists:
- Lara Barlow, General Manager, U.S., Travelzoo
- Susan Catto, Head of Content & Publishing, Canada, Travelzoo
July 23: Risk Management: Liability Waivers in a COVID-19 World
Please click here to view the video recording.
Panelists:
- Marlon Hill, Esq., Hamilton, Miller & Birthisel, LLP
- Nicola Madden-Greig, Group Director of Marketing & Sales, Courtleigh Hospitality Group
- Larry Basham, General Counsel & COO, Elite Island Resorts
July 17: Finding Opportunities in a Crisis – Entrepreneurship in Food & Beverage: Beverage Sector
Please click here to view the video recording.
Panelists:
- Jamaal Bowen, Chairman and Director, TopShelf Academy Inc.
- Ira Claxton, Founder, The Calypso Epicurean
- Marv Cunningham, Executive Mixologist & Cocktail Consultant, Mr. Mix Bahamas
- Raakesh Madoo, Food & Beverage Lecturer, Trinidad and Tobago Hospitality & Tourism Institute (TTHTI)
- Neal Ramdhan, Managing Director, Verve Creations and Adjunct Lecturer, Trinidad and Tobago Hospitality & Tourism Institute (TTHTI)
July 16: Future Perspectives in the UK Market
Please click here to view the video recording.
Panelists:
- Richard Williams, CEO, Richard Williams & Associates Inc
- Cheryl Carter, Director, Barbados Tourism Marketing Inc, UK
- Victoria Cranmer, Owner, Paradise Promotions UK
- Natasha Griffin, Owner, Simply Caribbean UK
- Daniela Wagner, Group Business Development Director, Travel Weekly UK and a Director of The Resilience Council
July 2: Guest Assurance and Insurance: Trip Mate Travel Protection Plan
Please click here to view the video recording.
Please click here to view the Q&A from the webinar.
Presenter:
- Leicia Savinetti, Vice President of Sales and Marketing, Trip Mate
June 25: Return to the Skies: Emerging Airline Search and Booking Patterns for 2020 & 2021
Please click here to view the video recording.
Panelists:
- Hon. Dionisio D’Aguilar, Minister of Tourism and Aviation, Commonwealth of The Bahamas
- Simon Suarez, Vice President Institutional Relations and Projects, Grupo Puntacana
- Vincent Vanderpool-Wallace, Principal Partner, BedfordBakerGroup
June 18: Smart Ways to Reach the American Traveler in a Post-Covid Era
Please click here to view the video recording.
Panelists:
- Melissa Biggs Bradley, Founder & CEO, Indagare
- Vivian Mur, Director of Sales – Leisure Markets, Adara
- Jeffrey Pankey, President, Figment Design
- John Saldat, Major Account Executive, Revinate
June 11: Travelzoo Data Download: A Caribbean Travel Update
Please click here to view the video recording.
Panelists:
- Lara Barlow, General Manager, U.S., Travelzoo
- Frank Comito, CEO & Director General, CHTA
June 4: European Marketplace: New Opportunities For Your Recovery Plans
Please click here to view the video recording.
Moderator: Carol Hay, CEO, McKenzie Gayle Limited & Representative of the Caribbean Tourism Organisation Chapter UK & Europe
Panelists:
- Manuela Hörl, Product/Marketing Specialist Caribbean Island, DER Touristik Deutschland GmbH – German Market
- Sander Langeveld, Owner & Managing Director, GlobActive – Benelux Market
- Karin Gert Nielsen, CEO, Atlantic Link – Scandinavian Market
- Virginie Le Norgant, Associate Director, GroupExpression – French Market
May 28: Marketing For Business Recovery
Please click here to view the video recording.
Panelists:
- Karen Whitt, Vice-President, Marketing and Brand Development, Hartling Group, 1st Vice President, CHTA
- Ed Carey, CSO, Discover Puerto Rico
- Jody Diamond, President, Diamond PR
- Ewald Biemans, Owner, Bucuti & Tara Beach Resort
- Susan Logan, CHDM, CRME, Director Sales & Marketing, Bucuti & Tara Beach Resort
May 20: US Traveler Intentions Pulse Survey: Impact of COVID-19
Please click here to view the video recording.
Panelists:
- Peter C. Yesawich, Ph.D., Vice Chairman, Emeritus, MMGY Global
- Chris Davidson, EVP/Insights and Strategy, MMGY Global
May 7: Staying Sane in an Insane World
Please click here to view the video recording.
Panelists:
- Sonia Simmons, Communications Manager, Turks & Caicos Hotel & Tourism Association, Member CHTA Young Leader, Class 2019 – 2021
- Amrita Bhalla, Managing Director, A.B Consulting
- Lisa Cavender, Chief Empowerment Officer, Innergy
- Miles Mercera, President & CEO, Curaçao Hospitality & Tourism Association
May 1: Return to the Sky: Global and Regional Airlift Outlook
Please click here to view the video recording.
Panelists:
- Hon. Joseph Boschulte, Commissioner of Tourism, United States Virgin Islands
- Peter Cerda, Regional Vice President for the Americas International Air Transport Association
- Robin Hayes, Chief Executive Officer, JetBlue Airways
- Trevor Sadler, Chief Executive Officer, interCaribbean Airways
April 22nd: Covid-19 and Insurance Claims: What You Need to Know
Please click here to view the video recording.
Please click here to view the Q&A from the webinar.
Panelists:
- Gregor Nassief, Chairman, Fort Young Hotel & Secret Bay Resort, Commonwealth of Dominica
- Stanley W. Smith, CPA, Smith Orloff & Associates, International Insurance Loss Consultants
- David Ferguson Whittle, Chartered Loss Adjuster, Co-founder and Director, The Islands Claims Consultancy
April 16th: HR Strategies and Solutions to Support Business Continuity
Please click here to view the video recording.
Please click here to view the Q&A from the webinar.
Moderator: Nicola Madden-Greig, Group Director of Marketing & Sales, Courtleigh Hospitality Group
Panelists:
- Gail Springer, Principal Consultant, VIVere Consulting
- Peter Goudie, CEO, PGHR Consulting
- Nicole Antonio-Gadsdon, BVI People and Development Director, Necker and Moskito Islands
April 8th: Debt Restructuring: Planning Now for Long Term Survival
Please click here to view the video recording.
Please click here to view the Q&A from the webinar.
Panelists:
- Sanovnik Destang, Executive Director, Bay Gardens Resorts
- Dr. Justin Ram, Director of Economics, Caribbean Development Bank
- Matt Norton, Practice Area Leader – Real Estate, K&L Gates LLP
- George Spence, Managing Partner, Luxe Capital Americas
April 3rd: Covid-19 Impact: Data Insights Now and Into the Future
Please click here to view the video recording.
Panelists:
- Patricia Affonso-Dass, President, Caribbean Hotel and Tourism Association, Group GM, Ocean Hotels, Barbados
- Tiffany Misrahi, Vice-President of Policy, World Travel and Tourism Council
- Emile Gourieux, Business Development Executive, Hotels, Canada, Caribbean & Mexico STR
- Carolyn Corda, Chief Marketing Officer, ADARA
- Dr. Jim Hepple, Managing Director, Tourism Analytics
February 4th: Mitigating the Impact of the Coronavirus on Caribbean Tourism and Residents
Please click here to view the video.
Presenters:
- Dr. Lisa Indar, Assistant Director and Head, Tourism Health Program, CARPHA
- Dr. Stephanie Fletcher-Lartey, CARPHA Consultant, Health Information, Communicable Diseases & Emergency Responses
- Frank Comito, CEO & Director General, CHTA (Moderator)