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Training

The primary mandate of the Caribbean Hotel & Tourism Association Education Foundation from its formation in 1986 has been to support education and training programs for the region’s hospitality and tourism industry.

For the last three decades, the Foundation has raises and distributed over US$2million for individual scholarships and training for the region’s nationals.

Today, in partnership with its corporate sponsors and with the generous support of the member hotels and allied partners of the Caribbean Hotel & Tourism Association, the Foundation is embarking on a new chapter of on-island training courses to further the development of industry skills and training development in a series of one-day training courses in multiple disciplines.

For more information, email foundation@caribbeanhotelandtourism.com

Upcoming On-Island Training Courses

  and  

proudly present

PROFESSIONAL DEVELOPMENT WORKSHOPS

October 1-4, 2019

Simpson Bay Resort & Marina, St. Maarten

REGISTER

Tuesday, October 1 – 9.30am –5:30pm SOLD OUT

HEALTHY PEOPLE MANAGEMENT – Take your Vitamin C!  for Supervisors & Managers.

Wednesday, October 2 – 8.- Lunch at 12.30pm

Engineering with Empathy for Customer Facing Engineering & MaintenanceSupervisors & Team Members

Interactive session with role-plays and group discussion that focuses on

  • Owner/Member/Guest: Personality Types, Reading Visual Cues, Understanding the Vacation Mindset
  • In-Unit smooth empathetic interaction with owners/members/guests for WOW! results

Wednesday, October 2 – 12.30pm Lunch – 5pm

Front Desk EQ v AI for Customer Facing Front OfficeSupervisors & Team Members

Informational session with group discussion and key learning points that can immediately be practiced on-property

  • Understanding the advance of robotics within hospitality
  • Identifying positive and negative challenges from A I
  • Valuing & Honoring Members with genuine empathy and efficiency

Thursday, October 3 – 8.30am– 4.30pm

HAPPY HOUSEKEEPERS!  for all Housekeeping Supervisors & Team Members

Energetic, interactive day in which participants discover the positive impact of their actions through safety consciousness & eco-smarts is a win-win for everyone.

  • Personal working health & safety tips, techniques & education to benefit the team member & the Owner/Guest
  • Guest Interaction & Appropriate Caring Response Skills
  • Organic Cleaning Products Laboratory

Friday, October 4 – 8.30 – 11am prompt CEREMONY

Certificate Ceremony– We hope ALL participants will attend, along with their GM & HR Manager, to be recognized publicly for their participation & successful completion of the training workshop.

REGISTER

Upcoming Courses – Sold Out

  and 

with the support of

 and  

HEARTFELT GUEST CARE TO WELCOME THE WORLD!
GRENADA     11, 12 & 14 October 2019  SOLD OUT

Virgin Holidays is delighted to partner with the Grenada Hotel & Tourism Association, with support from CHTA Education Foundation and True Blue Bay Boutique Resort, to energize 78 Grenadian hospitality professionals in the enchanting islands of Pure Grenada!

  and 

with the support of

 and  

HEARTFELT GUEST CARE TO WELCOME THE WORLD!
TOBAGO

October 2019   SOLD OUT

Virgin Holidays is delighted to partner with the Tobago Hotel & Tourism Association, with support from CHTA Education Foundation and Coco Reef Resort & Spa, to energize 52 sparkling Tobagonian hospitality professionals in a destination that Goes Beyond Ordinary!

 and   

HEARTFELT GUEST CARE TO WELCOME THE WORLD!

ST.LUCIA   SOLD OUT! 

CHTA Education Foundation and Virgin Holidays are please to support 182 St Lucia hospitality professionals with special thanks to the St. Lucia Hotel & Tourism Association & the Tourism Enhancement Fund for additional sponsorship which added 4 extra days!

 


Barbados Celebrates 288 Certificates for successful participation in Heartfelt Guest Care to Welcome the World!
235 Hospitality Professionals & 53 Final Year Students were honored by CHTAEF, Virgin Holidays, the Ministry of Tourism, the Hon. Minister of Labour & Social Partnership Relations & BHTA

Training was facilitated in October 2018 & May 2019 to team members encompassing General Managers, Managers, Supervisors & Line Staff

Guests & Colleagues are feeling the difference ~ KUDOS TO ALL PARTICIPANTS FOR PUTTING UPLIFTED CARE INTO ACTION!

 


Aruba Graduation Ceremony

7 December, 2018
Participants will be presented with a certificate to recognize the completion of the training workshops.
Housekeeping – Preventing and Controlling the Spread of Infection for HOUSEKEEPING TEAM MEMBERS
How to Motivate Your Team Through Effective Leadership for SUPERVISORS & MANAGERS