CHTA is making every effort to advise our members on readiness, training, monitoring and information sharing, which commenced with a training webinar for over 400 industry stakeholders during the first week of February.
CHTA is part of an established COVID-19 Caribbean Tourism Task Force, comprising CHTA, CARPHA, CTO and the Global Tourism Resilience and Crisis Management Centre (GTRCMC) – to coordinate tourism industry’s readiness and response efforts. The Task Force’s mandate is to coordinate and share information, the compilation and dissemination of support tools, provide training, and to advance best practices by companies and destinations. Efforts to date and pending initiatives can be found at: COVID-19 Efforts.
CHTA will be hosting a series of virtual press conferences via Facebook Live to provide insight on destination reopening tourism plans during the pandemic. Areas of focus will be on destination specific readiness: preparing employees and visitors for tourism’s return; where questions can be posed by those in attendance. Both public and private sector stakeholders will be featured to give a comprehensive view of the destination. Recaps available on Facebook.
CHTA is providing members a newly launched weekly webinar series called “CHTA Live: The Resilience Series”. Webinars on this series provide practical content to support your strategies for recovery; join the interactive discussions and exchange with industry professionals. #CHTALive. To view past CHTA Live webinars, please click here.
CHTA is providing members email communication updates on COVID-19. Below please find the updates for your reference:
Statement from CHTA President Patricia Affonso-Dass and CEO Frank Comito on the COVID-19 Pandemic and the resilience of the Caribbean – March 20, 2020 & Video Recording of Frank Comito’s Statement on COVID-19
Press Releases, Situation Reports and Guidelines
Caribbean Hotel & Tourism Association (CHTA):
CARIBBEAN UNVEILS INITIATIVES TO SUPPORT REOPENING TOURISM July 4, 2020
CHTA URGES MAJOR TOUR OPERATOR TO SETTLE ITS DEBTS TO CARIBBEAN HOTELS June 8, 2020
CHTA’S FRANK COMITO SAYS CARIBBEAN DISASTER COORDINATION EXPERIENCE HELPING TO FIGHT PANDEMIC June 5, 2020
CHTA’S TASTE OF THE CARIBBEAN LAUNCHES VIRTUAL FRIDAY LIME May 27, 2020
CHTA WARNS SOME CARIBBEAN HOTELS COULD COLLAPSE IF SOME TOUR OPERATORS DON’T PAY MONIES OWED May 03, 2020
CARIBBEAN TOURISM GROUP AND ENVIRONMENTAL LEADER PLEDGE CLIMATE ACTION COLLABORATION THIS EARTH DAY April 21, 2020
CRISIS OFFERS BIG CHANCE TO UPGRADE TOURISM PRODUCT, SAYS TOURISM CHIEF April 20, 2020
CARIBBEAN HOSPITALITY YOUTH ENCOURAGE PEERS TO GET BEHIND COVID-19 DIRECTIVES April 11, 2020
CARIBBEAN HOTELIERS INVEST IN DOWNTIME TO MANAGE CRISIS AND PREPARE FOR FUTURE April 9, 2020
CARIBBEAN TOURISM WILL EMERGE STRONGER AFTER CORONAVIRUS SCOURGE, TOURISM LEADERS SAY March 20, 2020
CARIBBEAN TOURISM AND HEALTH STAKEHOLDERS FORGE ALLIANCE TO SAFEGUARD VISITORS AND RESIDENTS FROM COVID-19 March 5, 2020
BEWARE FAKE NEWS AND MYTHS ABOUT CORONAVIRUS, WARN TOURISM HEALTH SPECIALISTS February 13, 2020
CARIBBEAN TOURISM AND HEALTH AUTHORITIES PROACTIVE ON CORONAVIRUS January 31, 2020
Caribbean Public Health Agency (CARPHA):
Coronavirus Disease (COVID-19) Information Overview
CARPHA Interim Guidance for Hotels and Guesthouses on COVID-19
CARPHA Situation Report:
NEW – Situation Report #107 November 5, 2020
NEW – Infographic – Situation Report #107, November 5, 2020
World Health Organization (WHO):
WHO Criteria for Transitioning between Pandemic to Recovery Phase
Rolling updates on the coronavirus disease (COVID-19)
World Travel & Tourism Council (WTTC):
Recovery Scenarios 2020 & Economic Impact from COVID-19
Tourism Economics Report:
Air Passenger Forecasts: 2020 Falls, Expected Recovery and Long-Run Opportunities
United Nations World Tourism Organization (UNWTO):
Supporting Jobs and Economies Through Travel and Tourism
International Air Transport Association (IATA):
Presentation on air travel demand outlook following COVID19
Expected evolution of passenger demand over the next five years
IATA Position Papers
Inter-American Development Bank (IDB):
The Impact of COVID-19 on the Economies of the Caribbean
Caribbean Tourism Organization (CTO):
Destination Organisations Responses to COVID-19 Report
Center for Systems Science and Engineering (CSSE):
Update of Global COVID-19 cases: Coronavirus COVID-19 Global Cases by the Center for Systems Science and Engineering (CSSE) at Johns Hopkins University (JHU) Dashboard
o Overview of COVID-19 – An introductory audio recording of a webinar produced by CARPHA, CHTA and CTO.
o COVID-19 videos → – Series of videos from WHO helpful for employee training, traveler orientation.
o Is there a new bleach cocktail that can cure and protect against the Flu and the Novel Coronavirus?
o How is the Novel Coronavirus new? Lysol and Clorox have “Human Coronavirus” listed on their labels
o Who should wear a mask for protection against coronavirus? CARPHA Biorisk Manager responds
o COVID-19 Communication Materials→ Helpful support videos, posters and infographics from CARPHA
Free Online Training
o US Meat Export Federation: Learn about the culinary science of Protecting Proteins in a ‘To-Go’ Environment from Chef Murray. The webinar will take you through the help you understand the different kinds of proteins, the cooking methods and packaging techniques to protect protein from overcooking and thermalization. Available Resources: Recording of the webinar. Handouts from webinar: Protecting Protein in a To-Go Environment and Sous Vide Guidelines and Temperature/Time Chart
o The House of Angostura ® – Theater of Mixing educates beverage professionals about the Angostura brand portfolio, showcasing techniques to aspiring bartenders across the globe. After completing the workshop, learners take an online assessment to become Theater of Mixing-certified – a career boost in today’s highly competitive world of bartending.
o BacardiTeach, created by Bacardi North America and the Chaplin School of Hospitality & Tourism Management, offers free courses on beverage service with elements of bar mixing. After completing five modules, the learner will receive a career-enhancing badge of excellence and a certificate for the full course. Find out more at https://bacarditeach.fiu.edu/
o ACF (American Culinary Federation) training resources:
o Resources to help culinarians throughout the COVID-19 pandemic: https://wearechefs.com/resources-list-to-assist-culinary-professionals/
o Food safety training and education are more critical now than ever before and as such, the ANSI accredited, Online ServSafe Food Handler training program (available in English and Spanish). As we prepare to welcome guests back to the Caribbean, it will be paramount to ensure restaurants, hotels, airports and all guest activities adhere to the most complete cleanliness and hygiene standards.
o Emerging Respiratory Viruses, including COVID-19: Methods for Detection, Prevention, Response and Control – a self-paced online training course provided by WHO
Monitoring Systems for Hotels and Accommodation Providers
Established by CARPHA in collaboration with CHTA and CTO, the Tourism Health Information System (THiS) as a Monitoring, Surveillance, Confidential Resource for Hotels and Guest Houses, THiS is a real-time web-based application for facilities housing stay over arrivals such as hotels and guesthouses to monitor the health of their visitors and staff. The information serves as an early warning and response system for hotels/guest houses to monitor and rapidly respond to public health issues that may occur at their establishment. Guests/staff from participating hotels/guesthouses can report their symptoms to staff and complete a short online questionnaire. http://carpha.org/What-We-Do/Programmes-and-Projects/THP/THiS-Hotel-Based-Surveillance
NEW – Caribbean Travel Advisories/Visitor Entry Requirements, November 17, 2020
Health Updates from Destinations
Anguilla | Antigua & Barbuda | Aruba | Bahamas | Barbados | Belize | Bermuda | Bonaire | British Virgin Islands | Cayman Islands | Curaçao | Dominica | Dominican Republic | Grenada | Guadeloupe | Guyana | Haiti | Jamaica | Martinique | Montserrat | Puerto Rico | St. Barthélemy | St. Kitts & Nevis | St.Lucia | St.Maarten | St.Martin | St.Vincent & The Grenadines | Suriname | Trinidad & Tobago | Turks & Caicos | United States Virgin Islands
Governments and National Hotel and Tourism Associations can send updates to COVIDfirstname.lastname@example.org
Current Country Travel Advisories – The International Air Transport Association (IATA) maintains an up-to-the-minute database of travel advisories for countries around the world.
Monitoring System for Hotels
The Tourism and Health Information System (THiS), is a real-time web-based application for facilities housing stay over arrivals such as hotels and guesthouses to monitor the health of their visitors and staff. The information serves as an early warning and response system for hotels/guest houses to monitor and rapidly respond public health issues that may occur at their establishment. Guests/staff from participating hotels/guesthouses can report their symptoms to staff and complete a short online questionnaire.
Hotel and tourism accommodation providers are:
o Advised to be vigilant with sanitary precautions, monitoring of guest and employee illnesses, and prompt reporting to local health authorities any questionable illnesses.
o Encouraged to register for CARPHA’s Tourism Health Information System (THiS).
o All of the region’s hotels which are not part of CARPHA’s Tourism Health Information System (THiS) are encouraged to sign up. Since January, over 50 additional hotels have joined THiS. To register, visit http://this.carpha.org or https://tinyurl.com/txjo7al
o Visitors are also encouraged to self-report at http://this.carpha.org, and click on the self-reporting tab to the bottom left of the screen.
To assist you with developing or reviewing your current policy regarding cancellations, following is a compilation with links to policies and statements which have been established by some of the industry’s leading hotel chains/brands:
Barceló Hotel Group
Hilton Latin America & Caribbean
Karisma Hotels & Resorts
CHTA is working closely and sharing information provided by our partners and members.
Amadeus eBooks free to download on their crisis site HERE.
Recent, June 9, Webinar Record: The Recovery Roadmap for Hotels
Amadeus crisis management resources can be found here, to access materials such as:
[Webinar Recording] Amadeus Hospitality Crisis Management – Latin America
Webinar Replay: Building a Data-Driven Strategy to Manage Today and Plan for the Future
Whether you need a brand refresh, a new website or increase your digital exposure, now is the time to focus on self-image and strategy. Use this downtime to get organized and poised for performance with one of their discounted packages.
Offering CHTA Members deferred payment plans for a limited time – please click here for more information.
Message from Mastercard’s CEO – Ajay Banga sheds a light on how we can approach the new challenging reality together and come out stronger when it all ends.
Digitizing Payments: A Critical Path to Inclusion and Resilience? Lessons and Insights from Emerging Markets – On Monday, September 28 at 8.30 a.m. ET., log on to hear from global experts as they discuss inclusive digitization and share insights from key pilots and programs worldwide. Register today!
STR’s COVID-19 Hotel Industry Impact Resource Center has up-to-date webinars, press releases, and industry updates.
Aug 27: CHTA Live: The Resilience Series – “Gauging Consumer Travel Sentiments: Travelzoo’s Caribbean Travel Outlook” – Please click here to view the webinar recording. To review an executive summary of the data provided on the webinar, please click here.
ADARA Traveler Trends Tracker – taps into our real-time travel data to track travel-related consumer behavior and identify key trends. This information will help travel marketers activate the most informed marketing strategies based on the most recent consumer travel activities.