CHTA is making every effort to advise our members on readiness, training, monitoring and information sharing, which commenced with a training webinar for over 400 industry stakeholders during the first week of February.
CHTA is part of an established COVID-19 Caribbean Tourism Task Force, comprising CHTA, CARPHA, CTO and the Global Tourism Resilience and Crisis Management Centre (GTRCMC) – to coordinate tourism industry’s readiness and response efforts. The Task Force’s mandate is to coordinate and share information, the compilation and dissemination of support tools, provide training, and to advance best practices by companies and destinations. Efforts to date and pending initiatives can be found at: COVID-19 Efforts.
CHTA is providing members email communication updates on COVID-19. Below please find the updates for your reference:
CHTA is providing members a newly launched weekly webinar series called “CHTA Live: The Resilience Series”. Webinars on this series provide practical content to support your strategies for recovery; join the interactive discussions and exchange with industry professionals. #CHTALive.
Press Releases, Situation Reports and Guidelines
Caribbean Hotel & Tourism Association (CHTA):
NEW – CHTA’S TASTE OF THE CARIBBEAN LAUNCHES VIRTUAL FRIDAY LIME May 27, 2020
CHTA WARNS SOME CARIBBEAN HOTELS COULD COLLAPSE IF SOME TOUR OPERATORS DON’T PAY MONIES OWED May 03, 2020
CARIBBEAN TOURISM GROUP AND ENVIRONMENTAL LEADER PLEDGE CLIMATE ACTION COLLABORATION THIS EARTH DAY April 21, 2020
CRISIS OFFERS BIG CHANCE TO UPGRADE TOURISM PRODUCT, SAYS TOURISM CHIEF April 20, 2020
CARIBBEAN HOSPITALITY YOUTH ENCOURAGE PEERS TO GET BEHIND COVID-19 DIRECTIVES April 11, 2020
CARIBBEAN HOTELIERS INVEST IN DOWNTIME TO MANAGE CRISIS AND PREPARE FOR FUTURE April 9, 2020
CARIBBEAN TOURISM WILL EMERGE STRONGER AFTER CORONAVIRUS SCOURGE, TOURISM LEADERS SAY March 20, 2020
CARIBBEAN TOURISM AND HEALTH STAKEHOLDERS FORGE ALLIANCE TO SAFEGUARD VISITORS AND RESIDENTS FROM COVID-19 March 5, 2020
BEWARE FAKE NEWS AND MYTHS ABOUT CORONAVIRUS, WARN TOURISM HEALTH SPECIALISTS February 13, 2020
CARIBBEAN TOURISM AND HEALTH AUTHORITIES PROACTIVE ON CORONAVIRUS January 31, 2020
Caribbean Public Health Agency (CARPHA):
Coronavirus Disease (COVID-19) Information Overview
CARPHA Interim Guidance for Hotels and Guesthouses on COVID-19
World Health Organization (WHO):
WHO Criteria for Transtioning between Pandemic to Recovery Phase
Rolling updates on the coronavirus disease (COVID-19)
Tourism Economics Report:
Air Passenger Forecasts: 2020 Falls, Expected Recovery and Long-Run Opportunities
Economic and Travel Outlook in the Shadow of COVID-19, April 2020
Impacts of Coronavirus on Global Tourism, March 2020
United Nations World Tourism Organization (UNWTO):
Supporting Jobs and Economies Through Travel and Tourism
International Air Transport Association (IATA):
IATA’s ‘Roadmap for Restarting Aviation’
Inter-American Development Bank (IDB):
The Impact of COVID-19 on the Economies of the Caribbean
Caribbean Tourism Organization (CTO):
The Future of Caribbean Tourism – Key Considerations for the COVID-19 Recovery
Center for Systems Science and Engineering (CSSE):
Update of Global COVID-19 cases: Coronavirus COVID-19 Global Cases by the Center for Systems Science and Engineering (CSSE) at Johns Hopkins University (JHU) Dashboard
From the Ministry of Tourism, Jamaica – March 16, 2020: Tourism Entities – Protocols of Management of COVID-19
Debunking the Myths of Coronavirus (COVID-19)
o What is a coronavirus? → Overview with Q&A from WHO
o How to protect yourself → Helpful tips with support videos and posters from WHO.
o Travel advice → Updated traveler advisories from WHO.
How to protect yourself →Helpful tips with support videos and posters from WHO.
o Overview of COVID-19 – An introductory audio recording of a webinar produced by CARPHA, CHTA and CTO.
o COVID-19 videos → – Series of videos from WHO helpful for employee training, traveler orientation.
o Is there a new bleach cocktail that can cure and protect against the Flu and the Novel Coronavirus?
o How is the Novel Coronavirus new? Lysol and Clorox have “Human Coronavirus” listed on their labels
o Can a surgical mask protect me from coronavirus? CARPHA Biorisk Manager explains
o Who should wear a mask for protection against coronavirus? CARPHA Biorisk Manager responds
o How to protect yourself → Helpful tips with support videos and posters from WHO.
Free Online Training
o NEW – The House of Angostura ® – Theater of Mixing educates beverage professionals about the Angostura brand portfolio, showcasing techniques to aspiring bartenders across the globe. After completing the workshop, learners take an online assessment to become Theater of Mixing-certified – a career boost in today’s highly competitive world of bartending.
o NEW – BacardiTeach, created by Bacardi North America and the Chaplin School of Hospitality & Tourism Management, offers free courses on beverage service with elements of bar mixing. After completing five modules, the learner will receive a career-enhancing badge of excellence and a certificate for the full course. Find out more at https://bacarditeach.fiu.edu/
o NEW – ACF (American Culinary Federation) FREE training resources:
o COVID-19: Impacts on Sanitation for the Foodservice Industry provides a Certificate of Completion. For more information, visit www.acfchefs.org/OLC
o The ACFUnited learning bundle offers a variety of courses and recordings, from basic foodservice to beekeeping. To register, visit www.acfchefs.org/OLC
o Additional Resources to help culinarians throughout the COVID-19 pandemic: https://wearechefs.com/resources-list-to-assist-culinary-professionals/
o Forbes Travel Guide is presenting “Hospitality Strong”, a complimentary series of live “readiness” webinars, focused on principles of service to help hospitality professionals hone their skills and prepare for the future.
o Food safety training and education are more critical now than ever before and as such, the ANSI accredited, Online ServSafe Food Handler training program (available in English and Spanish). As we prepare to welcome guests back to the Caribbean, it will be paramount to ensure restaurants, hotels, airports and all guest activities adhere to the most complete cleanliness and hygiene standards.
o Emerging Respiratory Viruses, including COVID-19: Methods for Detection, Prevention, Response and Control – a self-paced online training course provided by WHO
Monitoring Systems for Hotels and Accommodation Providers
Established by CARPHA in collaboration with CHTA and CTO, the Tourism Health Information System (THiS) as a Monitoring, Surveillance, Confidential Resource for Hotels and Guest Houses, THiS is a real-time web-based application for facilities housing stay over arrivals such as hotels and guesthouses to monitor the health of their visitors and staff. The information serves as an early warning and response system for hotels/guest houses to monitor and rapidly respond to public health issues that may occur at their establishment. Guests/staff from participating hotels/guesthouses can report their symptoms to staff and complete a short online questionnaire. http://carpha.org/What-We-Do/Programmes-and-Projects/THP/THiS-Hotel-Based-Surveillance
Health Updates from Destinations
Anguilla | Antigua & Barbuda | Aruba | Bahamas | Barbados | Belize | Bermuda | Bonaire | British Virgin Islands | Cayman Islands | Curaçao | Dominica | Dominican Republic | Grenada | Guadeloupe | Guyana | Haiti | Jamaica | Martinique | Montserrat | Puerto Rico | St. Barthélemy | St. Kitts & Nevis | St.Lucia | St.Maarten | St.Martin | St.Vincent & The Grenadines | Suriname | Trinidad & Tobago | Turks & Caicos | United States Virgin Islands
Governments and National Hotel and Tourism Associations can send updates to COVIDemail@example.com
Current Country Travel Advisories – The International Air Transport Association (IATA) maintains an up-to-the-minute database of travel advisories for countries around the world.
Monitoring System for Hotels
The Tourism and Health Information System (THiS), is a real-time web-based application for facilities housing stay over arrivals such as hotels and guesthouses to monitor the health of their visitors and staff. The information serves as an early warning and response system for hotels/guest houses to monitor and rapidly respond public health issues that may occur at their establishment. Guests/staff from participating hotels/guesthouses can report their symptoms to staff and complete a short online questionnaire.
Hotel and tourism accommodation providers are:
o Advised to be vigilant with sanitary precautions, monitoring of guest and employee illnesses, and prompt reporting to local health authorities any questionable illnesses.
o Encouraged to register for CARPHA’s Tourism Health Information System (THiS).
o All of the region’s hotels which are not part of CARPHA’s Tourism Health Information System (THiS) are encouraged to sign up. Since January, over 50 additional hotels have joined THiS. To register, visit http://this.carpha.org or https://tinyurl.com/txjo7al
o Visitors are also encouraged to self-report at http://this.carpha.org, and click on the self-reporting tab to the bottom left of the screen.
To assist you with developing or reviewing your current policy regarding cancellations, following is a compilation with links to policies and statements which have been established by some of the industry’s leading hotel chains/brands:
Barceló Hotel Group
Hilton Latin America & Caribbean
Karisma Hotels & Resorts
LIAT: Travel Advisory on Affected Travel Due to COVID-19 and Waiver Policy – COVID-19
CHTA is working closely and sharing information provided by our partners and members.
Upcoming Webinar: The Recovery Roadmap for Hotels – Tuesday, June 9, 11AM EDT
PhocusWire free webinar brought to you by Amadeus. The global hotel industry is facing unprecedented challenges and uncertainty in the aftermath of the COVID-19 outbreak. To find answers our experts from Amadeus and HSMAI conducted extensive industry research to support hoteliers with key considerations when building and launching a crisis recovery plan
Amadeus crisis management resources can be found here, to access materials such as:
[Webinar Recording] Amadeus Hospitality Crisis Management – Latin America
Webinar Replay: Building a Data-Driven Strategy to Manage Today and Plan for the Future
Whether you need a brand refresh, a new website or increase your digital exposure, now is the time to focus on self-image and strategy. Use this downtime to get organized and poised for performance with one of their discounted packages.
Offering CHTA Members deferred payment plans for a limited time – please click here for more information.
Message from Mastercard’s CEO – Ajay Banga sheds a light on how we can approach the new challenging reality together and come out stronger when it all ends.
Mastercard Virtual Digital Safari May 5 – 7, 2020
The Virtual Digital Safari is an immersive 3 day technology and innovation tour consisting of leading-edge digital applications and Disruptive Thinking best practices and Growth Mindset approaches. The objective of the Digital Safari is to provide a curated view of the global payments and technology landscape which will help you re-imagine your own digital transformation road map.
STR’s COVID-19 Hotel Industry Impact Resource Center has up-to-date webinars, press releases, and industry updates.
ADARA Traveler Trends Tracker – taps into our real-time travel data to track travel-related consumer behavior and identify key trends. This information will help travel marketers activate the most informed marketing strategies based on the most recent consumer travel activities.